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General Terms


  • Prices are subject to change without notice. Prices listed on our web site do not include shipping charges.
  • Any and all claims for missing, damaged, incorrect or defective goods must be made within 3 days after receipt of order.
  • Any failure or delay in the shipment or delivery caused by lack or failure of transportation, manufacturer's back orders or delay in shipping, breakdowns, accidents, strikes, flood, or any cause beyond our control, shall not constitute breach of contract, nor shall any damages attach to such failure or delay.
  • We reserve the right to make partial deliveries of an order and maintain the balance on back order until the products are available. Back orders may be cancelled by the customer prior to shipping the product (except for special order items, which shall not be cancelled).
  • Title of ownership of all products sold under this order shall remain with KAPTAN SCIENTIFIC, INC. until payment for the entire balance has been tendered.
  • A late payment charge of 1.5% per month or 18% per year will apply on all amounts due over 30 days, plus collection fee and/or court costs if referred to an agency or attorney for collection.
  • Sales Tax will be collected for orders shipped to the State of Illinois. 



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



  • All warranties are provided by the manufacturers and only in the manner offered legally by those manufacturers. We will assist the buyer with warranty repairs or other claims, but only as intermediary to the buyer.
  • No warranties express or implied, are made in connection with the sale to, and use by, the buyer, or any other person of any product sold hereunder. 



  • Merchandise may be accepted for exchange or credit for the following reasons: defective, merchandise not as ordered, or other valid reason as determined by KAPTAN SCIENTIFIC, INC. The customer must immediately notify our customer service department and obtain prior authorization before returning or exchanging any item. If you need to return an item, please CONTACT US with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. No Returns will be accepted without prior authorization. A restocking fee of 25% will apply to returned merchandise if none of above reasons apply.
  • Any item returned must be sent back to KAPTAN SCIENTIFIC, INC. prepaid in NEW CONDITION including the original box, packaging, manuals, and accessories within 10 days from the date of receipt. No refunds or exchanges are allowed after 10 days from date of receipt.
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • Shipping and handling charges are not refundable. Refunds for purchase price only.
  • Hygiene products are NOT RETURNABLE or EXCHANGEABLE.



  • A non-refundable deposit of 25% is required on all special order items.
  • NO REFUNDS or EXCHANGES on Special Order items.



  • Minimum order= $400
  • Customs duties, taxes, brokerage fees and any other expenses incurred at country of destination are to be paid by the customer.
  • We do not accept Foreign Credit Cards, we only accept US credit cards and we only ship to Credit Card's Billing Address. Wire Transfer is required for International orders. Please Contact us for International orders by Email, Skype, WhatsApp, Phone, Fax.



KAPTAN SCIENTIFIC, INC. carefully screens each order for possible fraud before processing. Fraudulent orders may be reported to the appropriate local, state, and/or federal law enforcement officials for prosecution to the fullest extent of the law. Fraudulent orders may also be reported to the credit card issuer, the cardholder, and the Internet service provider of the offender. KAPTAN SCIENTIFIC, INC. is not responsible for any damage that may occur from any reports that arise as a result of fraudulent orders. KAPTAN SCIENTIFIC, INC. reserves the right to refuse to fulfill any order, and any order KAPTAN SCIENTIFIC, INC. finds to be fraudulent will be immediately canceled. 



Quantity Discounts are available for large orders and new startups. Call Customer Service for detail 



You can shop at KAPTAN SCIENTIFIC, INC. online with confidence. We have partnered with PayPal Powered by Braintree, a leading payment gateway to offer safe and secure credit card and PayPal transactions for our customers.


PayPal Powered by Braintree Payment Gateway manages the complex routing of sensitive customer information through the credit card and PayPal processing networks. 

PayPal Powered by Braintree adheres to strict industry standards for payment processing, including: 

  • Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.  


KAPTAN SCIENTIFIC, INC. is registered with the PayPal Powered by Braintree ( ). 

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